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EchoaSoft Limited

Privacy Policy

Last Updated: 12/10/2025

EchoaSoft Limited (“EchoaSoft,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use our WordPress products, or interact with us in any other way.

1. Information We Collect

We collect information to provide and improve our products and services. The types of data we collect include:

a. Information You Provide Directly

  • Name, email address, company name, and billing details when you purchase a product or contact support.
  • Account credentials and profile information if you register on our site or community.
  • Any content you voluntarily submit, such as support tickets or feedback.

b. Information Collected Automatically

  • Log data (IP address, browser type, pages visited, time/date).
  • Usage data within our plugins or websites (activation checks, feature usage, error reports).
  • Cookies and similar technologies for analytics, preferences, and authentication.

c. Information from Third Parties

  • Payment processors (for transaction verification).
  • Marketplace partners (e.g., Elegant Themes Marketplace, AppSumo).
  • Analytics or email-marketing providers.

2. How We Use Your Information

We use collected data to:

  • Provide, maintain, and improve our websites and products.
  • Process transactions and deliver license keys.
  • Respond to support requests and customer inquiries.
  • Send administrative or promotional communications (you can unsubscribe anytime).
  • Analyze usage trends to enhance performance and user experience.
  • Protect against fraud, abuse, or unauthorized access.

3. Legal Bases for Processing (EU/UK Users)

We process personal data under one or more of the following lawful bases:

  • Performance of a contract;
  • Legitimate business interests;
  • Compliance with legal obligations;
  • Your consent (where required).

4. How We Share Information

We never sell your personal information. We may share it only with:

  • Service Providers (hosting, payment, analytics, email, CRM) who act on our behalf.
  • Business Partners (marketplaces or resellers) when you purchase via their platform.
  • Legal Authorities if required to comply with applicable law or protect our rights.

All third parties are bound by confidentiality and data-protection agreements.

5. Data Retention

We retain information only as long as necessary for the purposes described in this policy or as required by law.
You may request deletion of your data at any time (see Section 9).

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in,
  • Remember preferences,
  • Measure website and product performance.

You can control cookies through your browser settings or opt-out of analytics via our cookie banner (where applicable).

7. Data Security

We use industry-standard encryption, secure servers, and limited-access policies to protect your data.
However, no system is completely secure, and you share information with us at your own risk.

8. International Transfers

Your data may be processed outside your country (for example, on servers located in the US or EU).
We ensure appropriate safeguards, such as Standard Contractual Clauses, for international transfers.

9. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict processing.
  • Withdraw consent at any time.
  • Request data portability.

To exercise these rights, contact us at privacy@echoasoft.com.

10. Third-Party Links

Our websites may include links to third-party sites or plugins.
We are not responsible for the privacy practices or content of those services.

11. Children’s Privacy

Our products and websites are not directed to children under 16.
We do not knowingly collect information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
The revised version will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

EchoaSoft Limited
Email: privacy@echoasoft.com
Website: https://echoasoft.com
Address: House No. 01, Road No. 01, Nikunja-2, Khilkhet, Dhaka-1207.

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